Legal notice

TERMS & CONDITIONS OF SALE

TM Eaton Arts (trading name of Pottery & Paintings by TM Eaton, ABN 96898292217)

1. General

1.1 These Terms and Conditions of Sale apply to all purchases made through the TM Eaton Arts website (the Site). By placing an order, you agree to be bound by these Terms.

1.2 All products listed on the Site are subject to availability. We reserve the right to withdraw or modify products at any time.

2. Pricing and Payment

2.1 All prices are listed in Australian Dollars (AUD).

2.2 Payments are processed securely through third‑party providers such as Stripe, PayPal and Afterpay. We do not store or access your financial information.

2.3 Your order is not confirmed until payment has been successfully processed.

3. Shipping

3.1 Australian Shipping

Shipping fees are calculated at checkout. Delivery timeframes are estimates only and may vary due to postal delays or circumstances beyond our control.

3.2 International Shipping

International shipping for Original Artwork may be available upon request. Shipping costs do not include customs duties, import taxes, VAT, brokerage fees, or any other charges imposed by your country’s customs authority.

3.3 Customs Duties, Taxes & Import Fees

For international orders:

  • All customs duties, import taxes, VAT, brokerage fees, and handling charges are the responsibility of the buyer.
  • TM Eaton Arts does not cover, reimburse, or pre‑pay these charges.
  • If your parcel is held by customs, you must pay any required fees and provide any documentation requested.
  • Failure to pay customs fees may result in the parcel being returned or destroyed by your customs authority.
  • No refunds will be issued for parcels returned or destroyed due to unpaid customs charges.

3.4 Delivery Information

You are responsible for providing accurate delivery details. We are not liable for delays or losses caused by incorrect or incomplete information.

4. Returns and Refunds

4.1 Change of Mind

We do not accept change‑of‑mind returns for original artworks, prints, or merchandise.

4.2 Colour Variation

Variations in colour or tone due to screen differences are not considered faults.

4.3 Damaged Items

If your item arrives damaged:

  • Notify us within 48 hours
  • Provide photographs of the packaging and item
  • Include your order number

We will assess the claim and may offer repair, replacement (if applicable), or refund in accordance with Australian Consumer Law.

4.4 Lost Parcels

We will lodge an investigation with the carrier. Resolution may include replacement (if applicable) or refund once the investigation is complete.

4.5 Faulty Products

Faulty products will be repaired, replaced, or refunded in accordance with Australian Consumer Law.

4.6 Print‑on‑Demand Merchandise

Items produced through third‑party fulfilment partners follow their quality and replacement policies.

5. Cancellations

Orders cannot be cancelled once production or packing has begun.

6. Contact

For sales enquiries: Email: tonimaree@tmeatonarts.com.au